Liverpool is blessed to have so many fine restaurants. From the likes of Panoramic 34, Old Blind School, Sapporo, Mayur, District House and others, there are many terrific restaurants that provide quality cuisine, catering for all tastes and palates.
At last month’s Weightmans Wednesday event, I listened to a very interesting talk given by Tomas Maunier from Fazenda Group. The purpose was to deliver an insight into the running and development of Fazenda. Located in the fine surroundings of Exchange Flags, Fazenda has grown to be one of the best dining establishments in Liverpool, and is very popular within the city’s Commercial District. As a result, I was extremely keen to listen to Tomas’s story.
Tomas covered his early background in law, before moving into marketing and his current work with Fazenda. Listening to him, I learned it is important to understand people, as this is how business is done. In addition, I picked up other useful points related to branding and customer service, which I have included below.
- Focus on providing a quality experience for customers.
- Do what you do with passion and love!
- Service begins at home!
- Concentrate on making a premium brand and dream ways to expand it.
- Explain to the customer about what you are doing.
- People do not accept change easily!
With these events, usually I listen to speakers talk about their successes, but rarely their mistakes. Tomas was different in that he opened up about past errors made, which was refreshing to hear. It is very rare for a speaker to open up and honestly mention what they could have done better previously, so I applaud Tomas for having the courage to do this. Sometimes we need to remember, that we are human beings who are not perfect, and that mistakes are opportunities for us to learn from.
My experience of the event was very positive. Tomas was a fine speaker, as he spoke sincerely and with passion for his work. From his early background in law, to getting into the hospitality industry, I was fascinated by his story, and of how Fazenda has grown as a restaurant. I hope to try their cuisine very soon!
In conclusion, I would like to thank Tomas and everyone involved at Weightmans, for an excellent evening of conversation and networking.